CX 2.0 –
Create WOW
Customer Experiences
”Scott’s book is the perfect introduction to the Experience category, and how businesses can integrate all of their customer and employee data into one platform to drive business outcomes. It’s a quick read that can benefit any industry!“
– BRITTANY HODAK
In CX 2.0 – Create WOW Customer Experiences, readers learn why businesses today need to shift from a traditional, passive “data-at-rest” approach to be more proactive and leverage “data-in-motion” in real-time. Highlighting customer experience leaders like Airbnb, Uber and Zappos, Harris makes the case for automation and how it plays an essential role in powering great customer experiences. From achieving consistent 5-star reviews to building a winning customer experience (CX) strategy, this thought-provoking book shows you how to drive great business outcomes by turning customers into fanatics and employees into advocates.
NEW BOOK – COMING SOON
Experience is EVERYTHING
Scott is a go-to
source for
Customer
and Employee
Experience
conversations.
Recent Media Appearances
In The Moment: The Future Of CX Is Helping Customers In Real Time
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Amazing Business Radio: Scott Harris
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Fly The Flag | Scott Harris
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SocialSurvey reveals what the future of CX is in the mortgage industry?
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Make Every Experience Matter More with Scot Harris
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Beat the Big Brands – Win Local – Scott Harris – SocialSurvey MBA 2019
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Looking to book Scott as a speaker or podcast guest?
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